Neelam Tea Privacy Policy
Introduction
This Privacy Policy outlines Neelam Tea’s approach to data protection and privacy, ensuring compliance with applicable laws and regulations. It applies to all personal data processed by us, whether in physical or electronic form.
While you may browse our platform (including the website and app) from outside India, we do not offer products or services beyond India. By using our platform or providing your information, you agree to this Privacy Policy and the laws of India governing data protection and privacy. If you do not agree, please refrain from using our platform.
Who We Are
Neelam Tea is engaged in selling, marketing, and retailing skincare and beauty products. We operate through our e-commerce platform and offline stores or events.
Our Role
We function as:
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A Data Controller when we collect and process your personal data.
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A Data Processor when handling personal data on behalf of another Data Controller.
Our Commitment
We take data privacy seriously and continuously review our personal data handling practices to ensure compliance with privacy laws and regulations.
Personal Information We Collect
We gather personal information to register users, verify identities, process transactions, communicate promotions, and improve user experience.
Information You Provide
We collect details when you create an account, complete transactions, or communicate with us. While some information is optional, certain data is necessary for using our platform.
Information We Collect Automatically
We gather data through cookies, device identifiers, location tracking, and browsing activity to improve our services and personalize your experience.
Information from Other Sources
We may receive updated delivery addresses and other details from third parties to enhance our service.
Categories of Personal Data Collected
We collect and process the following types of data:
Demographic & Identity Data
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Name, email, contact number, shipping address, date of birth, profile picture
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Publicly available data
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Transaction details such as payment method and bank details
Online Identifiers & Technical Data
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Location data (IP address, device logs, network carrier details)
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Usage data (website interactions, pages viewed, browsing behavior)
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Communication data (metadata from emails, messages, and calls)
Consent
By using our platform and providing your information, you consent to the collection and use of your data as described in this Privacy Policy.
Why We Collect Your Personal Data
We use your personal information for the following purposes:
Purchase & Delivery
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Process orders, handle payments, and deliver products/services.
Platform Functionality & Improvements
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Enhance usability, fix errors, and analyze performance.
Personalization & Recommendations
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Suggest relevant products and tailor your experience.
Communication
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Contact you regarding orders, services, and promotions.
Advertising
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Display interest-based ads tailored to your preferences.
Legal Basis for Processing Your Data
We process your personal data based on one or more of the following legal grounds:
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Your explicit consent
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Performance of a contractual obligation
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Compliance with legal requirements
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Legitimate interests, such as improving our services
You may withdraw your consent at any time by contacting us. Upon request, we will communicate the consequences of withdrawal and proceed accordingly.