Privacy Policy

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This Privacy Policy outlines Neelam Tea approach to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode. While you may be able to browse the platform (Website and App collectively referred to as “Platform”) from countries outside of India, however please note we do not offer any product/service under this Platform outside India. By visiting the platform or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform. In this Privacy Policy, the expressions ‘Personal Data’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws . We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data. Throughout this document, “we”, “us”, “our”, “ours” refer to Neelam Tea. Wherever we have said ‘you’ or ‘your’, this means YOU

Who We Are
Neelam Tea is engaged in the business of facilitating selling, marketing and retailing skin care & beauty products (“Business”) through the e-commerce websites developed and owned by Neelam Tea and/or its parent company, and/or its affiliates (Website and App collectively referred to as “Platform”) or offline stores / events to conduct its Business.

Roles We Play
We play the role of a Data Controller when we collect and process Personal Data about you. We play the role of a Data Processor when we collect and process Personal Data on behalf of another Data Controller

Our Commitment
We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations

Personal Information Gathered By Neelam Tea
The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services or updates associated with Neelam Tea, and generally maintain your accounts with us. We also use this information to customize your experience and improve Neelam Tea.

Information You Give Us:
We receive and store any information you provide while using Neelam Tea, or give us in any other way. You can choose not to provide certain information, but then you might not be able to use Neelam Tea. We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you

Information We Collect About You:
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.

Information From Other Sources:
We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

Categories Of Personal Data
Categories of Personal Data collected and processed by us are as follows;

Demographic & Identity data
Contact details such as Name, email address, contact number, shipping address, country, date of birth, profile picture Open data and public records such as information about YOU that is openly available on the internet Details such as Transaction amount, Bank Name, Card Type, Card number. Online Identifiers and other Technical Data Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet Technical details such as device information, location and network carrier when you use our mobile applications Communications details such as the Metadata and other Personal Data we get from communications done through e-mails, SMS, instant messages and calls Usage data details such as data about how you use our website or web-based properties, pages viewed, etc.

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

Purposes Of Gathering Your Personal Data
We use your personal information to operate, provide, develop, and improve the products and services. These purposes include:

Purchase And Delivery Of Products And Services
We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

Provide, Troubleshoot, And Improve Neelam Tea
We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Neelam Tea.

Recommendations And Personalization
We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Neelam Tea.

Communicate With You
We use your personal information to communicate with you in relation to Neelam Tea via different channels (e.g., by phone, e-mail, chat).

We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.

Lawful Bases Of Processing Your Personal Data
We are permitted to process your Personal Data in compliance with applicable laws and regulations by relying on one or more of the following lawful bases: You have explicitly agreed to us processing your Personal Data for a specific reason The processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you The processing is necessary to be in compliance with our Legal Obligations The processing is necessary for the purposes of a legitimate interest (“Legitimate Interest”) pursued by us, such as to provide services to you, to evaluate, develop or improve our products and services Where the processing is based on your consent, you have a right to withdraw your consent at any time. You may withdraw consent by contacting us. Upon receipt of your written request to withdraw your consent, consequences of withdrawal will be communicated to you and, upon your agreement, your request for withdrawal will be processed.